We hope that you love the products that you buy from us, however, we understand that sometimes items you receive may not be suitable and you may wish to return them.
How to Return Items
Each order sent by us will contain information explaining how to arrange a return.
All item(s) must be returned within 14 days of receipt to ensure you receive a refund via your original payment method.
It is the customers responsibility to ensure the costs of their returns- we do not refund postage and packing fees.
Any returns sent back to Purple Flamingo Vintage are at the buyer’s expense. We recommend you use a tracked delivery service to ensure your return reaches us.
Please allow five working days from when we receive the item to process the return. Many returns will be processed the day they arrive or the day after.
All items must be in an unworn, unwashed and unsoiled condition. Please ensure the item(s) are in their original condition and packaging, with all tags and tamper seals attached. We will not accept returns on lingerie or jewellery that has been damaged or worn. We cannot accept returns if the tamper seals or tags are removed.
Unfortunately, for health and hygiene reasons we are unable to refund lingerie and jewellery in any of the following circumstances:
The original packaging has been opened or damaged, unless faulty.
The tags are not in place or the tamper seals are damaged.
Tags are removed: underwear/lingerie, control wear, hosiery, girdles, corsets and jewellery.
Our returns address is:
Purple Flamingo Vintage Returns